Frequently Asked Questions
Q.
How do I know what canopy fits best?
A.Please make sure to measure the space for your order to ensure there is enough space. If you are unsure call our office for a better estimate.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.Do you set up and tear down?
A.Set up and Tear down is an additional cost and must be selected when placing an order. If setup/teardown is not paid for and our drivers need to setup/teardown an item it will be charged to the card on file. To avoid extra charges please make sure to leave items stacked up in the location they were delivered.
Q.What about Venue's, hotel banquet halls, air bnb's, etc.?
A.For our weekend deliveries we deliver Thursday or Friday between 8am-7pm and pickup Monday between 8am-7pm. Please arrange delivery and pickup with event space before placing an order or give us a call. We DO NOT arrange times with venues or communicate directly with event spaces. Please notify us or have a coordinator arrange the times to notify us if your order needs to be upgraded to a specific time.
Q.How do I know if I need a specific time?
A.This is typically needed for venues, office spaces, parking lots, venues, air bnb. If the event space requires items to be delivered on or before a specific time or date. Please ask you event space if this is required before placing an order. If you are still unsure call our office at (951)751-5246 and we will be more than happy to help you out.
Q.What is a Specific delivery/pickup time?
A.Any gaurunteed time our crew needs to be at the location to pickup or deliver items.
Examples include:
Arrival time before 3pm.
On Friday before 4pm.
Sunday pickup
Saturday delivery
etc.
Q.What about parks? Do you deliver to parks?
A.We do NOT set up at parks, unless it is a pre-discussed venue.
Q.What payments do you take?
A.Credit Cards, payments must be made the day before delivery to ensure delivery. Organizations, schools, churches, etc. are allowed to pay through check, this does need to be run by the office beforehand. Please call our office for more details.
Q.What if we need to cancel?
A.Your deposit can be rain checked and saved for up to 6 months from the event date. Deposit's are non refundable. Please check out our policies page for further details.
Q.Do you require a deposit?
A.Yes all orders require a 50% deposit to place an order. A deposit is nonrefundable as soon as the order is placed. Please make sure to double check our policies before placing an order.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through dance floors, bars, etc.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the items if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not checking the item in high winds) you will be responsible for all damages up to and including replacement of the unit etc. which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you select to pay for a damage waiver in case there is damage done to the items during the time the items are out.
